Terms of Service

Age Requirements

You must be at least eighteen (18) years of age to use the Platform. By using the Platform, you represent and warrant that you meet this age requirement. If you are under 18, you may only use the Platform under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

Legal Capacity

You represent and warrant that you:

• Have the legal capacity to enter into binding contracts under Philippine law
• Are not prohibited by any applicable law from using the Platform
• Will comply with all applicable local, national, and international laws
• Have not been previously suspended or removed from the Platform

Business Users

If you are using the Platform on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to both you and the entity.

Account Registration

To access certain features, you must create an account. During registration, you agree to:

• Provide accurate, current, and complete information
• Update your information to keep it accurate and current
• Use a valid email address that you control
• Provide a valid Philippine mobile number for SMS verification
• Create a secure password (minimum 8 characters)

Account Types

Account Security

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying Plinthia of any unauthorized access
• Ensuring your account is not shared with or used by others

Plinthia will never ask for your password via email, phone, or SMS. Report suspicious communications immediately.

Account Restrictions

You may NOT:

• Create multiple accounts for fraudulent purposes
• Share account credentials with third parties
• Use another person's account without authorization
• Sell, transfer, or assign your account
• Use fake or misleading information in your profile

Booking Process

When you make a booking through the Platform:

1. Select your desired Facility, date, and time slot
2. Review the Venue's pricing, rules, and policies
3. Provide required contact information
4. Confirm and submit your booking request
5. Receive confirmation (immediate or pending Venue approval)

Booking Queue (Waitlist)

If a Facility is fully booked, you may join the booking queue. If a slot becomes available:

• You will be notified via SMS and/or email
• You must confirm within the specified timeframe
• Failure to confirm will move you out of the queue
• Queue position is based on request timestamp

Recurring Bookings

You may create recurring booking series (daily, weekly, or monthly). Each instance is a separate booking subject to:

• Availability at the time of each occurrence
• The Venue's recurring booking policies
• Applicable pricing for each date (including dynamic pricing)

Cancellations

Cancellation policies are set by individual Venues and displayed before booking. Common policies include:

• Flexible: Free cancellation until 24 hours before
• Moderate: Free cancellation until 48 hours before
• Strict: 50% refund until 7 days before, no refund after
• Non-refundable: No refunds once confirmed

You acknowledge that cancellation policies are set by Venues, not Plinthia, and you agree to review them before booking.

No-Shows

If you fail to arrive for your booking without cancellation:

• You may forfeit your entire payment
• The Venue may mark your booking as a no-show
• Repeated no-shows may result in account restrictions
• You may be required to prepay for future bookings

Pricing

All prices are displayed in Philippine Pesos (PHP) and are set by Venues. Prices may include:

• Base hourly or per-session rate
• Dynamic pricing (peak hours, weekends, holidays)
• Equipment or add-on fees
• Service fees charged by Plinthia
• Applicable taxes (12% VAT where applicable)

Payment Methods (Venue Bookings)

For booking payments at Venues, we accept:

• Cash: Pay at the Venue (where allowed)
• Credit/Debit Card: Via secure payment processor
• GCash: Philippine mobile wallet
• PayMaya/Maya: Philippine mobile wallet
• Bank Transfer: Direct bank payment

Payment method availability varies by Venue. Some methods may incur additional processing fees.

Service Fees

Plinthia charges a service fee for facilitating bookings. Service fees:

• Are non-refundable except where required by law
• Are clearly displayed before booking confirmation
• May vary based on booking value or payment method
• Cover platform maintenance, support, and secure transactions

Refunds

Refunds are processed according to the Venue's cancellation policy:

• Eligible refunds are processed within 5-14 business days
• Refunds are returned to the original payment method
• Service fees may or may not be refundable depending on circumstances
• Cash payments are refunded via your preferred method

Subscription Plans

Plinthia offers subscription plans for Venue Owners to access platform features. Subscription details include:

• Billing Cycles: Monthly or Annual billing options
• Plan Features: Each plan tier includes specific features and limits as described on our pricing page
• Usage Limits: Some features may have usage caps based on your plan tier
• Multiple Venues: Additional venues may require plan upgrades or additional fees

How to Cancel

You may cancel your subscription at any time by:

1. Logging into your Plinthia dashboard and navigating to Billing settings
2. Clicking "Manage Subscription" which redirects to your Paddle customer portal
3. Selecting "Cancel Subscription" and confirming your cancellation

Alternatively, contact [email protected] and we will process your cancellation request within 2 business days.

Effect of Cancellation

When you cancel your subscription:

• Access continues until period end: You retain full access until the end of your current billing period
• No partial refunds: Cancellation does not entitle you to a refund for the remaining days in your billing period (except as stated in our Refund Policy below)
• Data retention: Your venue data is retained for 30 days after subscription ends, then deleted
• Reactivation: You may resubscribe at any time, but previous pricing is not guaranteed
• Bookings: Existing confirmed bookings remain valid; new bookings may be restricted

Price Changes

Plinthia reserves the right to change subscription prices at any time. If we change prices:

• We will provide at least 30 days advance notice via email
• Current subscribers will be notified of the new price before their next renewal
• Price changes take effect at your next billing cycle after the notice period
• If you do not agree to the new price, you may cancel before the change takes effect
• Continuing to use the service after a price change constitutes acceptance

Failed Payments

If your payment method fails during renewal:

• Paddle will attempt to charge your payment method up to 3 times over 7 days
• You will receive email notifications of failed payment attempts
• You may update your payment method in the Paddle customer portal
• If all retry attempts fail, your subscription will be cancelled
• You may resubscribe at any time with a valid payment method

Plan Changes

You may upgrade or downgrade your subscription plan:

• Upgrades: Take effect immediately; you are charged the prorated difference for the remainder of your billing period
• Downgrades: Take effect at the start of your next billing period; you retain current plan features until then
• Feature availability may change when switching plans
• Some data or configurations may not transfer between plan tiers

Taxes

Paddle calculates and collects applicable taxes based on your billing address:

• Prices shown may or may not include taxes depending on your location
• VAT, GST, sales tax, or other applicable taxes will be added at checkout
• Business customers may provide a valid tax ID (VAT number) to Paddle for tax exemption where applicable
• You are responsible for any taxes not collected by Paddle

Application Process

To list your venue on Plinthia, you must complete our application process:

1. Submit an application with required business information
2. Verify your email and phone number
3. Provide business registration documents (if requested)
4. Agree to these Terms and the Venue Agreement
5. Receive approval from Plinthia

Plinthia reserves the right to approve or reject any application at its sole discretion without providing reasons.

Listing Requirements

Your Facility listings must:

• Contain accurate descriptions and specifications
• Include clear, recent photographs
• Display honest pricing (no hidden fees)
• List all rules, restrictions, and requirements
• Specify cancellation policies clearly
• Not contain misleading or false information

Commission & Payouts

Plinthia charges a commission on each successful booking:

• Commission rates are specified in your Venue Agreement
• Payouts are processed according to your chosen schedule
• Payouts are made to your registered bank account or e-wallet
• You are responsible for all applicable taxes on earnings

Tax Obligations

Venue Owners are solely responsible for:

• BIR registration and compliance
• Issuance of official receipts (OR) or sales invoices
• Collection and remittance of VAT (if applicable)
• Filing and payment of income taxes
• Withholding taxes on employees (if applicable)

Plinthia may be required to report your earnings to the BIR and may issue BIR Form 2307 for creditable withholding tax.

Venue Termination

Your Venue account may be suspended or terminated if you:

• Violate these Terms or applicable laws
• Receive excessive negative reviews or complaints
• Fail to honor confirmed bookings repeatedly
• Provide false or misleading information
• Engage in fraudulent activity
• Fail to respond to Plinthia communications

General Conduct

When using the Platform, you agree to:

• Act honestly and in good faith
• Treat other users with respect
• Comply with all applicable laws and regulations
• Not engage in discriminatory behavior
• Not harass, threaten, or abuse other users

Security Violations

Violations of system or network security may result in civil or criminal liability. We may investigate and cooperate with law enforcement to prosecute users who violate these Terms.

Reporting Violations

If you become aware of any violation of these Terms, please report it to [email protected] with relevant details and evidence.

Plinthia's Intellectual Property

All content, features, and functionality of the Platform, including but not limited to:

• Text, graphics, logos, and icons
• Software, algorithms, and source code
• User interface design and layouts
• Database structures and organization
• Trademarks, service marks, and trade names

are owned by Plinthia or its licensors and are protected by Philippine and international copyright, trademark, and other intellectual property laws.

Limited License

Subject to these Terms, Plinthia grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes. You may NOT:

• Copy, modify, or create derivative works
• Reverse engineer, decompile, or disassemble
• Remove or alter any proprietary notices
• Use for commercial purposes without authorization
• Sublicense, sell, or transfer your rights

User Content

By submitting content to the Platform (reviews, photos, descriptions), you:

• Retain ownership of your content
• Grant Plinthia a worldwide, royalty-free, perpetual license to use, display, and distribute your content
• Represent that you have the right to submit such content
• Agree not to submit content that infringes third-party rights

No Warranty

Plinthia does NOT warrant that:

• The Platform will be uninterrupted, secure, or error-free
• Results obtained will be accurate or reliable
• Defects will be corrected
• The Platform is free of viruses or harmful components
• Venues or Customers will perform their obligations

Plinthia's Role as Intermediary

Plinthia is a technology platform that connects Venue Owners with Customers. We do not own, operate, manage, or control any Venues. We are NOT responsible for:

• The quality, safety, legality, or suitability of Venues
• The accuracy of Venue listings or descriptions
• The performance of Venues or Customers
• Personal injury, property damage, or other harm at Venues
• Disputes between Venues and Customers
• Actions or omissions of Venue staff

Exclusion of Damages

PLINTHIA SHALL NOT BE LIABLE FOR ANY:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or goodwill
• Cost of substitute services
• Damages arising from third-party claims

These limitations apply even if Plinthia has been advised of the possibility of such damages.

Consumer Protection

Nothing in these Terms limits or excludes any rights you have under the Consumer Act of the Philippines (RA 7394) or other applicable consumer protection laws that cannot be limited or excluded by contract.

Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Plinthia, its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorney's fees) arising from or related to:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights
• Your content submitted to the Platform
• Your interaction with other Users, Venues, or Customers
• Any disputes between you and third parties

Termination by You

You may terminate your account at any time by:

• Contacting our support team at [email protected]
• Using the account deletion feature (if available)

Termination does not release you from obligations incurred before termination, including pending bookings, outstanding payments, or disputes.

Termination by Plinthia

Plinthia may suspend or terminate your account at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Conduct harmful to other users or Plinthia
• Extended period of inactivity
• Failure to pay outstanding amounts
• Request by law enforcement or government agency
• Discontinuation of the Platform

Effect of Termination

Upon termination:

• Your right to access the Platform immediately ceases
• Confirmed bookings may be cancelled
• Outstanding payments remain due
• Plinthia may retain your data as required by law
• Provisions that should survive termination will continue

Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

Informal Resolution

Before initiating formal dispute resolution, you agree to first contact us at [email protected] to attempt informal resolution. Most disputes can be resolved through good faith negotiation within 30 days.

Arbitration

If mediation fails, disputes shall be resolved through binding arbitration under the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI):

• Arbitration shall be conducted in Metro Manila
• A single arbitrator shall be appointed
• Proceedings shall be in English
• The arbitrator's decision shall be final and binding
• Judgment may be entered in any court of competent jurisdiction

Exclusive Jurisdiction

For matters not subject to arbitration, you agree to the exclusive jurisdiction of the courts of Makati City, Metro Manila, Philippines.

Time Limitation

Any claim or cause of action arising from these Terms or your use of the Platform must be filed within one (1) year after the claim arose. Claims filed after this period are permanently barred.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this waiver is found unenforceable, the entire arbitration agreement shall be void.